Legal And
Terms & Conditions

1. About Pep Vault UK & Definitions

These Terms and Conditions ("Terms") govern your use of the Pep Vault UK website and all purchases made through it. By accessing our website or placing an order, you confirm that you have read, understood and agreed to be bound by these Terms.

Throughout these Terms:

• "Pep Vault UK", "Pep Vault UK Ltd", "we", "our" and "us" refer to Pep Vault UK Ltd, a company registered in England and Wales (Company Number 17321699) with its registered business address in North Yorkshire, England, United Kingdom.
• "Website" refers to the Pep Vault UK online store and any associated webpages, services or content operated by us.
• "Customer", "Buyer", "you" and "your" refer to any individual, organisation, laboratory, institution or business placing an order through our website.
• "Products" refers to all research materials, laboratory reagents, peptides and associated scientific products supplied by Pep Vault UK.
• "Order" means your request to purchase one or more Products from our Website.
• "Contract" means the legally binding agreement formed between you and Pep Vault UK Ltd once your Order has been accepted in accordance with these Terms.

These Terms apply to every order placed through our Website unless otherwise agreed in writing by Pep Vault UK Ltd.

We reserve the right to amend, update or replace these Terms at any time. Any changes will apply only to Orders placed after the revised Terms have been published on our Website.

 

2. Eligibility & Customer Responsibilities

To place an order with Pep Vault UK Ltd, you must:

• Be at least 18 years of age.
• Be legally permitted to purchase and possess the Products within your jurisdiction.
• Be purchasing the Products solely for legitimate laboratory, scientific or analytical research purposes.
• Have the legal authority to place an order on behalf of any organisation, laboratory, university or business you represent.

By placing an Order, you confirm and warrant that:

• The Products will only be used in a controlled research environment by suitably qualified individuals.
• You understand that all Products supplied by Pep Vault UK are sold strictly for research purposes only.
• You will not use, or permit any other person to use, the Products for human consumption, veterinary use, clinical treatment, cosmetic application or any other prohibited purpose.
• You will store, handle and dispose of the Products safely and in accordance with all applicable laws, regulations and accepted laboratory practices.
• All information provided during the ordering process is accurate, complete and up to date.

Pep Vault UK Ltd reserves the right to request additional information to verify the intended research purpose of an Order where reasonably necessary.

We may refuse, suspend or cancel any Order at our sole discretion if we believe:

• The Products may be intended for an unauthorised or unlawful purpose.
• False, misleading or incomplete information has been provided.
• We are unable to verify the identity of the Buyer or the legitimacy of the Order.
• Supplying the Products may breach applicable laws, regulations, payment provider requirements or our internal compliance policies.

Where an Order is cancelled before dispatch, any payment received will be refunded using the original payment method, subject to any fraud prevention or legal obligations.

By purchasing from Pep Vault UK Ltd, you acknowledge that we rely on the representations made within this section when deciding whether to accept your Order.

 

3. Orders & Formation of Contract

All Products displayed on the Pep Vault UK website are provided as an invitation to treat and do not constitute a legally binding offer.

By placing an Order through our Website, you are making an offer to purchase the selected Products in accordance with these Terms and Conditions.

A legally binding Contract is formed only when Pep Vault UK Ltd has accepted your Order by issuing an Order Confirmation email to the email address provided during checkout. Until that point, we reserve the right to refuse or cancel any Order for any lawful reason.

Submitting an Order, receiving an automated order acknowledgement, authorising payment or receiving a payment confirmation does not, by itself, constitute acceptance of your Order.

Pep Vault UK Ltd reserves the right to refuse, suspend or cancel any Order prior to dispatch where, including but not limited to:

• A Product is unavailable or out of stock.
• A pricing, technical or administrative error has occurred.
• Payment cannot be successfully authorised or verified.
• We reasonably believe the Products may be intended for purposes other than legitimate laboratory research.
• The Order appears fraudulent, suspicious or presents an unacceptable level of financial or regulatory risk.
• We are required to do so by law, our payment providers or our shipping partners.

If we cancel an Order before dispatch, any payment successfully received will be refunded to the original payment method as soon as reasonably practicable.

Pep Vault UK Ltd reserves the right to limit quantities purchased, refuse multiple Orders from the same individual or organisation, or restrict sales where we reasonably believe Orders are being placed for unauthorised resale, distribution or any purpose inconsistent with these Terms.

It is your responsibility to ensure that all information provided during the ordering process, including your name, billing details, delivery address and contact information, is accurate and complete. Pep Vault UK Ltd accepts no responsibility for delays, failed deliveries or additional costs resulting from inaccurate or incomplete information supplied by the Customer.

4. Research Use Only

All Products supplied by Pep Vault UK Ltd are sold strictly for laboratory, scientific and analytical research purposes only.

Our Products are not medicines, licensed pharmaceutical products, medical devices, food supplements, cosmetics or veterinary products. They have not been evaluated or approved for human or animal use by the relevant regulatory authorities and must not be represented as such.

By purchasing from Pep Vault UK Ltd, you expressly acknowledge and agree that:

• All Products will be used solely for legitimate laboratory research carried out by suitably qualified individuals.
• The Products are not intended for human or animal consumption, injection, ingestion, inhalation, topical application or administration in any form.
• You will not use the Products in any manner that breaches applicable laws, regulations or recognised laboratory safety standards.
• Pep Vault UK Ltd does not provide advice, recommendations or guidance relating to dosage, administration, therapeutic use, medical treatment, veterinary use or human application.
• You are solely responsible for ensuring the safe storage, handling, transportation, use and disposal of all Products after delivery.

You further agree that the Products will not be:

• Used for any diagnostic, therapeutic or medical purpose.
• Sold or supplied for personal consumption.
• Marketed with claims relating to health, weight loss, bodybuilding, anti-ageing, cosmetic enhancement or disease treatment.
• Administered to any human or animal under any circumstances.

Pep Vault UK Ltd makes no representation that any Product is suitable for any purpose other than legitimate laboratory research.

Any use of our Products outside of their intended research purpose is entirely at the Customer's own risk and constitutes a material breach of these Terms and Conditions.

Where Pep Vault UK Ltd becomes aware, or reasonably suspects, that Products may be intended for unauthorised use, we reserve the right to refuse future Orders, cancel existing Orders prior to dispatch, suspend customer accounts and, where appropriate, report the matter to the relevant authorities or regulatory bodies.

Nothing contained on our Website, product pages, product labels, technical documentation or marketing materials should be interpreted as medical advice, healthcare guidance, treatment recommendations or instructions for human or veterinary use.

5. Prohibited Use

By purchasing Products from Pep Vault UK Ltd, you agree that you will not, either directly or indirectly, use, permit, encourage or facilitate the use of any Product for any purpose other than legitimate laboratory research.

You expressly agree that you will not:

• Consume, ingest, inject, inhale, implant, apply or otherwise administer any Product to a human or animal.
• Use any Product for medical, pharmaceutical, therapeutic, cosmetic, veterinary or diagnostic purposes.
• Advertise, market or promote any Product for human consumption or any prohibited use.
• Repackage, relabel, alter or remove any product labels, batch numbers, research warnings or safety information supplied by Pep Vault UK Ltd.
• Resell, distribute or supply Products where doing so would breach applicable laws or regulations.
• Make any false, misleading or unsubstantiated claims regarding the intended purpose, effectiveness or performance of any Product.
• Use the Products in connection with any unlawful, fraudulent or prohibited activity.
• Export or transfer Products in breach of any applicable import, export, sanctions or customs legislation.

Customers are responsible for ensuring that their purchase, possession, transportation, storage and use of the Products complies with all laws and regulations applicable within their jurisdiction.

Pep Vault UK Ltd reserves the right to refuse future Orders, suspend customer accounts, cancel pending Orders or terminate any business relationship where we reasonably believe a Customer has breached this section or intends to use our Products in a manner inconsistent with these Terms.

Any breach of this section shall be considered a material breach of these Terms and Conditions and may result in legal action where appropriate. Pep Vault UK Ltd also reserves the right to cooperate with law enforcement agencies, regulatory authorities and payment providers where required by law or where necessary to investigate suspected unlawful activity.

The Customer agrees to indemnify Pep Vault UK Ltd against any claims, losses, damages, liabilities, legal costs or expenses arising from any prohibited or unlawful use of the Products after they have been supplied.

6. Pricing

All prices displayed on the Pep Vault UK website are shown in Pounds Sterling (GBP £) and include any applicable taxes unless otherwise stated.

The price displayed at the time an Order is placed is the price payable for that Order, subject only to the provisions set out in these Terms and Conditions.

Pep Vault UK Ltd reserves the right to amend product prices, promotional offers and delivery charges at any time without prior notice. Any price changes will not affect Orders that have already been accepted by us.

Whilst every reasonable effort is made to ensure that pricing information on our Website is accurate, errors may occasionally occur. Where an obvious pricing error, technical fault or administrative mistake results in a Product being listed at an incorrect price, Pep Vault UK Ltd reserves the right to:

• Cancel the affected Order before dispatch.
• Contact you with the correct pricing and offer the opportunity to proceed with or cancel your Order.
• Issue a full refund where payment has already been received.

We shall not be obliged to supply Products at an incorrect price where the error would have been reasonably recognisable by the Customer.

Any promotional discounts, voucher codes or special offers are subject to their own terms and may be withdrawn, amended or expired at any time without notice unless otherwise stated.

Delivery charges, where applicable, will be clearly displayed during the checkout process before you complete your purchase.

Pep Vault UK Ltd reserves the right to limit the availability of promotional pricing, bulk discounts or special offers where abuse, misuse or fraudulent activity is suspected.

All payments must be made in full and successfully authorised before any Order will be processed or dispatched.

7. Payment

Payment in full is required before any Order is processed or dispatched.

Pep Vault UK Ltd currently accepts payment by approved payment methods displayed during the checkout process, including debit and credit cards and, where available, secure Open Banking transfers.

By submitting payment, you confirm that:

• You are authorised to use the chosen payment method.
• All payment information provided is accurate and complete.
• Sufficient funds or credit are available to complete the transaction.
• You have not provided false or misleading billing information.

All card payments are processed securely through trusted third-party payment providers. Pep Vault UK Ltd does not store or have access to your full payment card details.

Where required by your bank or card issuer, you may be asked to complete additional identity verification, including Strong Customer Authentication (SCA), such as 3D Secure verification, biometric authentication or one-time passcodes. Failure to complete these security checks may result in your payment being declined and your Order being cancelled.

Pep Vault UK Ltd reserves the right to refuse or cancel any Order where:

• Payment authorisation fails.
• Fraud prevention or security checks cannot be completed.
• Billing information cannot be verified.
• The transaction is considered suspicious by our payment providers or internal fraud prevention systems.
• We are required to do so by our acquiring bank, payment processor or applicable law.

Any payment authorisation that is declined or cancelled will result in the associated Order being cancelled. Where funds have already been reserved or charged, any refund will be issued to the original payment method in accordance with our payment provider's processing times.

Chargebacks & Payment Disputes

If you believe you have been charged incorrectly or experience an issue with your Order, you agree to contact Pep Vault UK Ltd at support@pepvaultuk.com before initiating a chargeback, payment reversal or dispute through your bank or card provider.

We are committed to resolving genuine payment issues promptly and fairly and request that Customers allow us a reasonable opportunity to investigate before escalating the matter.

Where a payment dispute or chargeback is raised, Pep Vault UK Ltd reserves the right to provide relevant evidence to our payment processors, banks and card schemes, including but not limited to:

• Order confirmations.
• Delivery tracking information.
• Proof of delivery.
• Customer communications.
• Payment verification records.
• Fraud prevention data where permitted by law.

Where a chargeback or payment dispute is found to be fraudulent, dishonest or without reasonable grounds, Pep Vault UK Ltd reserves the right to:

• Refuse future Orders.
• Suspend or permanently close customer accounts.
• Recover any outstanding sums owed through lawful means.
• Report suspected fraudulent activity to the relevant authorities, financial institutions or fraud prevention agencies where appropriate.

Nothing within this section limits Pep Vault UK Ltd's legal rights to recover unpaid debts or pursue remedies available under the laws of England and Wales.

Payment Security

Pep Vault UK Ltd takes the security of payment information seriously and works only with reputable payment providers that use industry-standard encryption and security protocols to protect financial transactions.

Whilst we take reasonable steps to protect our Website and payment systems, no online payment system can be guaranteed to be completely secure. Customers are responsible for ensuring that they access our Website using secure devices and networks and for protecting their own payment credentials.